Cancellation policy
Purchase Options & Cancellation Policy
Order Cancellations
Orders may be cancelled before they have been processed or shipped. Once an order has been fulfilled and shipped, it cannot be cancelled. To request a cancellation, please contact us immediately at info@drink-dynasty.com.
Returns
We accept returns on unopened, unused items in their original packaging within 30 days of the delivery date. To be eligible for a return, items must be:
- Unopened and unused
- In original packaging
- Purchased directly from our website
Non-Returnable Items
We do not accept returns on opened products, items marked as final sale, or orders outside the 30-day return window unless otherwise approved.
Return Process
To initiate a return, contact us at info@drink-dynasty.com with your order number and reason for return. Once your return is approved, we will provide instructions for sending the item back. Return shipping costs are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 5–10 business days.
Subscription Orders
Subscription orders can be cancelled at any time through your account portal before the next billing cycle. Cancellations do not apply to orders already processed or shipped
